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It is all about customers

written on 2016-03-17 11:09:21 by Julia Dick


Customer service is one of the most important things that you just cannot ignore if you want to be successful in business. Often it is that one first impression a customer makes linked to your business. That is why you should give your best and make the experience a good one. The following post shows you how to do it best.

Positivity

A Positive language and a positive attitude can help a lot by offering a great customer service. It is a good way to avoid conflicts out of miscommunication. Redirecting the conversation from negative to positive with focus on the solution. And when it really comes to a problem, customers want to interact with friendly company representatives.

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Documentation

Good customer service includes keeping a record of every interaction you have with your customer. It is useful to write down all events that happen during each customer interaction. This is an effective way to have reliable references if you need them. And if something goes wrong you have got a documentation to review and see what the real mistakes were.

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Accessibility

It is really necessary to make sure that your customers can reach you every time. So do not forget to always give them your email or phone number, so that they can communicate with you. By the way it is useful to have the availability of a ticketing system like for example Zendesk. Because systems like Zendesk help a lot in customer service.

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Involvement

Customers want to feel like you care about their needs. So you should invest enough time in helping them solve their problems. In showing your customers that you take care in helping them and are interested in finding the perfect solution for them, customers will feel save. And a customer who feels good and save with your company will come back!

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Communication

In order to establish a relationship of trust and respect with your customers, you should communicate with them constantly. Keep in contact via emails, calls or through social media. That way -when a problem does come up- you can quickly solve it. But do not wait for a problem to come up. Talk to your customer and find a solution.

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