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This is how fast you should reply to a business email

written on 2016-02-04 15:16:00 by Julia Dick


Remind yourself on that moment when you got your last business email. Did you reply immediately or did you let the other person wait to think about your answer? This response-time-issue in fact is a much asked question of many of us. In the following post we are going to give you an answer to that issue and show you how to react if this happens on a weekend or in holidays.

When you get a business email there is no standard turn around time to send your response. But the golden rule is to answer as fast as you can. We recommend to answer at least within 24 hours. If you can not respond quickly, although send a short note and say that you will respond in detail when you have time for it. Because responding promptly is a professional and serious manner. It gives the sender a good image of you and your company. And let us be honest: we all prefer a business partner who answers quickly and thinks that our emails are of importance.

Now to the response-time-issue facts: did you know that 52 Percent of people who send a work-related email expect a reply within 12 to 24 hours? Only 60 Percent wait two days until they reply. And nearly one of five people expect you to answer to an email within twelve hours. But almost no one tolerates to wait for a week or longer. However, ten Percent of people say they are prepared to wait a week for an answer to a personal email. These results were shown in a survey of over 500 U.S. employees. However, an experienced employee knows how to make his customer satisfy and when it is time to switch off his email post-office box. For example on weekends or in holidays. Because people who check their emails less often in their free time, are often less stressed.

So remember: business emails should be answered within 24 hours maximum. No exceptions. The quicker you respond, the more ideal impression you will make. But in free time it is absolutely okay to check your emails a bit more seldom.

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